Laptops

Repair, diagnostics, product sales, data erasure and device disposal

Company: iTech Prestige Limited trading as iTechU

Effective date: 17 August 2026

Business address: 270 Knutsford Road, Warrington, WA4 1AZ, England, UK

Contact: info@itechu.co.uk

Please read these Terms before booking a repair, authorising work, purchasing a product, requesting data erasure or asking us to dispose of equipment. They form part of the contract between you and iTechU.

Nothing in these Terms excludes or restricts rights or remedies that cannot lawfully be excluded, including a consumer’s statutory rights under the Consumer Rights Act 2015.

1. About these Terms

1.1 These Terms apply to services and transactions supplied by iTech Prestige Limited trading as iTechU (“iTechU”, “we”, “us” or “our”). “Customer”, “you” and “your” mean the person or organisation purchasing or authorising the relevant service or product.

1.2 A “consumer” is an individual acting wholly or mainly outside their trade, business, craft or profession. Additional or different written terms may apply to business and corporate customers.

1.3 The version accepted when the contract is formed applies to that contract. We may update these Terms for future bookings and transactions by publishing a revised version or providing it before the relevant service is authorised.

1.4 If an individual quotation, job sheet, service agreement or statement of work conflicts with these Terms, the specifically agreed written term takes priority for that transaction, except where the law requires otherwise.

2. Services and Products

2.1 We provide repair, diagnostics, refurbishment, maintenance, resale, data-erasure, recycling and disposal services for electronic equipment, including smartphones, tablets, iPads, laptops, PCs, game consoles and other consumer electronics.

2.2 Services may include board-level microsoldering, glass-only refurbishment, component-level diagnostics, hardware replacement, upgrades and software-related work.

2.3 We may refuse work where ownership or authority cannot be reasonably established, the device presents a health or safety risk, the requested work may be unlawful, or the repair is not technically or commercially viable.

2.4 Product descriptions and availability are provided in good faith. Images are illustrative unless expressly stated otherwise. Consumer products must meet all standards required by applicable law.

3. Ownership, Authority and Customer Information

3.1 By submitting equipment, you confirm that you own it or have the owner’s authority to instruct us, and that the information you provide about the equipment, fault and ownership is accurate.

3.2 You must tell us about known liquid exposure, impact damage, previous repair attempts, intermittent faults, security locks, managed-device restrictions and any safety issue such as a swollen battery.

3.3 You must provide current contact details and respond to requests for approval or collection within a reasonable time.

4. Assessment, Quotations and Authorisation

4.1 Initial quotations are based on the reported fault and faults reasonably visible during the initial assessment. A quotation may change if dismantling, diagnostics or testing identifies additional damage, unavailable parts or a different underlying cause.

4.2 We will obtain your approval before carrying out work that materially increases the agreed price. Unless agreed otherwise, you may decline additional work and pay only charges already properly incurred and disclosed.

4.3 A quotation may be subject to a stated validity period, parts availability and supplier pricing. An estimate is not a guaranteed final price; a fixed quotation will be identified as such.

4.4 By signing a job sheet, approving electronically, paying a deposit or otherwise clearly authorising work, you instruct us to begin the agreed service.

5. Diagnostics and Bench Fees

5.1 Diagnostic or bench fees will be disclosed before the diagnostic work begins. They cover technician time, equipment use, testing and dismantling reasonably required to investigate the fault, and are payable even where the device is beyond economical repair or a conclusive diagnosis cannot reasonably be reached.

5.2 For an iPhone 16 logic-board diagnosis, the upfront bench fee is £49.99. Advanced diagnosis may require separation of the two logic-board layers to determine whether a fault is on the upper or lower board.

5.3 Following diagnosis, logic-board repair quotations ordinarily range from £99.99 to £349.99, depending on the fault, technical complexity and repair method. Data-recovery work or a board swap may fall at the higher end of that range.

5.4 If you approve the quoted logic-board repair, the £49.99 bench fee is deducted from the quoted repair price. If you decline the quotation or the attempted repair is unsuccessful, the bench fee is the final amount payable unless you separately authorise other work or charges.

6. Repair Times and Parts Availability

6.1 Completion times are estimates unless expressly agreed as guaranteed. Timing may be affected by parts availability, supplier delays, diagnostic complexity, calibration, testing, prior damage and unforeseen technical issues.

6.2 We will perform consumer services within the agreed time or, if no time is fixed, within a reasonable time. We will keep you reasonably informed of material delays.

6.3 Same-day and while-you-wait repairs remain subject to assessment and parts availability. Apple calibration or system configuration may extend the time required for applicable genuine parts.

7. Device Access, Testing and Calibration

7.1 Full testing may require a device passcode, account access, removal of activation locks or access to diagnostic functions. Credentials are used only as reasonably necessary to perform the authorised service and testing.

7.2 If you do not provide required access, we may be unable to test all functions. We will record material testing limitations where reasonably practicable. This does not remove any statutory rights, but a later investigation of an unrelated or previously untestable fault may be chargeable if disclosed and authorised.

7.3 Where supported, genuine Apple parts may require Apple Diagnostics, calibration or system configuration. Successful configuration may allow the part and repair date to appear in the device’s Parts and Service History or other relevant settings. Display wording and availability are controlled by Apple and the installed software version.

8. Repair Risks and Pre-existing Damage

8.1 Electronic repair involves dismantling and testing delicate components. Hidden or pre-existing faults may become apparent during repair, particularly following impact, liquid exposure, corrosion, overheating, previous repair or logic-board damage.

8.2 We will exercise reasonable care and skill. We are not responsible for a pre-existing defect merely because it becomes apparent during an authorised repair. We remain responsible where loss or damage is caused by our failure to exercise reasonable care and skill or where liability cannot lawfully be excluded.

8.3 Liquid-damaged and board-level repairs can be unpredictable. A temporary recovery or successful data access does not guarantee the device’s long-term reliability unless expressly agreed in writing.

8.4 Any repair requiring a device to be opened may affect its original water- or dust-resistance. We do not guarantee restored water resistance unless a specific written water-resistance service and test result are supplied.

9. Parts and Part Options

9.1 Depending on availability and the service selected, we may offer genuine manufacturer parts, premium aftermarket parts, refurbished parts or other clearly described alternatives. The agreed part type will be shown in the quotation, booking description or job sheet.

9.2 Where a service is advertised as using a genuine Apple part, we will use a genuine Apple part for that service, subject to availability and any disclosed exchange or system-configuration requirements.

9.3 Performance, appearance, power consumption and longevity may differ between part categories. We will provide material information about available options so that consumers can make an informed choice.

9.4 Unless you request their return before work begins and return is legally and practically permitted, removed parts may be retained for exchange, recycling, responsible disposal or supplier return. Parts subject to a manufacturer or supplier exchange programme may not be returnable.

10. Repair Warranty

10.1 Unless a service listing, quotation or job sheet gives a longer period, our warranty periods are:

phones and tablets: 12 months;
laptops, PCs, game consoles and other electronics: 6 months.

10.2 The warranty starts when the repaired device is collected or dispatched. It covers faults in the parts supplied and installed by us and faults caused by our workmanship, subject to inspection and the exclusions below.

10.3 If a covered fault occurs, contact us promptly and allow us a reasonable opportunity to inspect the device. Where the claim is valid, we will provide the remedy required by applicable law and may, where appropriate, repeat the repair, replace the affected part or provide a price reduction or refund.

10.4 The warranty does not cover:

new accidental, impact, pressure, cosmetic or physical damage;
new liquid exposure, corrosion or contamination;
normal wear, consumable deterioration or expected battery ageing;
software faults, malicious software, account restrictions or manufacturer updates not caused by our service;
data loss, except where caused by our failure to exercise reasonable care and skill and liability cannot lawfully be excluded;
unrelated faults, pre-existing damage or components not supplied or repaired by us;
damage caused by misuse, unauthorised modification or a later third-party repair; or
failure to follow reasonable aftercare instructions provided with the repair.

10.5 Warranty seals or verification labels may be used to help establish whether the device has been opened or altered. Damage to a seal does not automatically remove statutory rights. We may refuse a contractual warranty claim only where inspection reasonably shows that tampering, misuse or third-party work caused or contributed to the claimed fault or prevents reliable verification.

10.6 Repair-specific limitations disclosed before purchase also apply. For example, a rear-glass warranty may cover an attached wireless-charging coil against manufacturing or installation faults but not later cracking or impact damage to the glass.

10.7 This warranty is additional to, and does not replace, statutory consumer rights.

11. Data, Privacy and Backups

11.1 You are responsible for backing up data before submitting a device. Repair, diagnostics, calibration, firmware updates, storage replacement or software restoration can result in data loss.

11.2 We will take reasonable care when handling devices and personal data, but we do not promise that data can always be preserved. Nothing in this clause excludes liability that cannot legally be excluded.

11.3 We process personal data in accordance with the UK GDPR, the Data Protection Act 2018 and our applicable privacy information. Device data is accessed only to the extent reasonably necessary for the authorised service, testing, security or legal obligations.

11.4 Business customers remain responsible for identifying their role and instructions under data-protection law. Where we act as a processor, the parties must put any legally required data-processing terms in place, including instructions, confidentiality, security, incident handling, sub-processing and deletion or return requirements.

11.5 We retain service records only for as long as reasonably necessary for the purposes for which they are held, including warranty, accounting, legal, security and customer-service requirements.

12. Prices and Payment

12.1 Prices, deposits, diagnostic fees and any delivery or collection charges will be disclosed before the relevant commitment is made. Unless stated otherwise, full payment is due when work is completed and before the device or product is released.

12.2 We accept cash, card and bank transfer, subject to availability and cleared funds. Business credit terms apply only where agreed in writing.

12.3 We may retain possession of a repaired device until sums properly due for that device have been paid, subject to applicable law.

12.4 Where a repair cannot proceed after a special-order part has been ordered at your request, any cancellation or restocking charge will apply only if disclosed in advance and lawful in the circumstances.

13. Distance and Off-premises Consumer Contracts

13.1 Consumers who enter into a qualifying distance or off-premises service contract may have a legal right to cancel within 14 days after the contract is made. Separate cancellation information will be supplied where required.

13.2 If you expressly ask us to begin a service during the cancellation period and later cancel, you may have to pay a proportionate amount for work performed up to cancellation. If the service has been fully performed following your express request and acknowledgement, the cancellation right may end as permitted by law.

13.3 Cancellation rights are separate from statutory remedies for faulty goods or services. Nothing in this section restricts those remedies.

14. Collection, Storage and Uncollected Devices

14.1 We will notify you when a device is ready for collection or when we require instructions. You must collect it and pay sums properly due within a reasonable time.

14.2 If a device remains uncollected for more than 30 days after notice that it is ready, we may charge a reasonable storage fee only where the amount or method of calculation has been disclosed to you.

14.3 A device does not automatically become our property merely because it remains uncollected. If it is not collected, we may serve notices and, where legally permitted, sell or otherwise deal with it in accordance with the Torts (Interference with Goods) Act 1977 or another applicable legal process.

14.4 Where a lawful sale takes place, reasonable sale, storage, repair and notice costs may be deducted from the proceeds as permitted by law, and any remaining balance will be dealt with as the law requires.

14.5 Before any resale or disposal, we will take reasonable and appropriate steps regarding personal data. If data cannot be securely erased, the relevant data-bearing component may require secure destruction. Records of notices and disposal actions may be retained for legal and audit purposes.

15. Authorised Device Disposal, Recycling and Data Erasure

15.1 This section applies when an individual, business or other organisation asks us to erase, recycle, resell, dismantle or dispose of equipment. It is separate from the process for uncollected goods.

15.2 We require clear written or recorded authorisation. You confirm that you own the equipment or have authority from its lawful owner to instruct us, and that you have retained any data you need. We may request identification, an asset list or other evidence of authority.

15.3 Unless otherwise agreed in writing, authorisation for disposal transfers ownership of the equipment to us solely so that we can perform the agreed reuse, resale, parts-recovery, recycling or disposal service. Data erasure and physical destruction cannot be reversed.

15.4 We will select an erasure or destruction method appropriate to the device, its condition, the agreed service and the identified risk. If a device cannot be reliably erased because it is damaged, inaccessible or unsupported, we may securely destroy the data-bearing component or seek further instructions.

15.5 No successful erasure will be certified unless the agreed process has been completed and appropriately verified. Certificates of erasure, destruction or recycling are supplied only where included in the agreed service.

15.6 We may use appropriately selected waste carriers, recyclers, approved treatment facilities or specialist data-destruction providers. Electronic waste will be handled in accordance with applicable waste duty-of-care, WEEE, environmental and data-protection requirements. Required waste-transfer or consignment records will be retained.

16. Business and Corporate Services

16.1 Business services may include bulk refurbishment, repair programmes, asset collection, recycling, data erasure, secure destruction and service-level arrangements. The applicable quotation, service agreement or statement of work will identify scope, prices, responsibilities and deliverables.

16.2 Corporate disposal instructions should identify authorised contacts and, where applicable:

the equipment inventory and asset identifiers;
collection arrangements and chain-of-custody requirements;
data-controller and processor responsibilities;
the required erasure, destruction, reuse or resale method;
approved sub-processors or disposal partners;
reporting, environmental and audit requirements; and
required certificates of erasure, destruction or recycling.

16.3 We will not claim compliance with a particular erasure, security or public-sector standard unless that standard and the supporting evidence are expressly included in the written service agreement.

16.4 Business devices may be logged and tracked. Retention periods for chain-of-custody and service records will be set according to the contract, legal obligations and documented business need.

16.5 Confidentiality terms or non-disclosure agreements may be agreed where appropriate.

17. Modern Slavery and Ethical Supply Chains

17.1 We are committed to preventing slavery, servitude, forced or compulsory labour and human trafficking in our operations and supply chains.

17.2 We expect suppliers, recycling partners, waste carriers, disposal contractors and other service providers to comply with the Modern Slavery Act 2015 and applicable employment and human-rights legislation.

17.3 Where appropriate and proportionate to risk, we may assess suppliers, request relevant policies or statements, review supply-chain risks and suspend or end a relationship where credible concerns are not appropriately addressed.

17.4 Concerns about suspected modern slavery connected with our operations or supply chain may be reported to info@itechu.co.uk and will be reviewed and, where appropriate, referred to the relevant authorities.

17.5 If we become legally required to publish an annual slavery and human-trafficking statement under section 54 of the Modern Slavery Act 2015, it will be approved and published in accordance with the applicable requirements.

18. Liability

18.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights, or any other liability that cannot lawfully be limited or excluded.

18.2 For consumers, we are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to exercise reasonable care and skill. We are not responsible for business losses suffered by a consumer, including loss of profit, business, revenue or opportunity arising from use of a device for commercial purposes.

18.3 Consumers should maintain appropriate data backups. Any limitation relating to data loss applies only to the extent permitted by law and does not excuse a failure by us to exercise reasonable care and skill.

18.4 For business customers only, and subject to clause 18.1 and any separately agreed contract, we are not liable for indirect or consequential loss or for loss of profit, revenue, business, contracts, anticipated savings, goodwill or data. Our aggregate liability arising from a particular service will not exceed the total charges paid or payable for that service, except where that limitation would be unlawful or unreasonable under applicable law.

19. Complaints and Warranty Claims

19.1 Please raise complaints or warranty claims using the contact details below and provide the job reference, device details and a clear description of the issue.

19.2 We will investigate and respond within a reasonable time. You must allow us a reasonable opportunity to inspect the relevant device, part or product.

19.3 Nothing in our complaints process prevents a consumer from using statutory remedies or obtaining independent advice, including from Citizens Advice or Trading Standards.

20. Events Outside Reasonable Control

20.1 We are not responsible for delay or failure caused by events outside our reasonable control, such as serious supplier disruption, transport failure, utility outage, fire, flood, epidemic, government action or industrial dispute. This does not affect obligations that cannot lawfully be excluded.

20.2 We will take reasonable steps to reduce the effect of the event and will contact you where it materially affects the service.

21. General Contract Terms

21.1 If any provision is found unlawful or unenforceable, the remaining provisions continue to apply. The affected provision will apply only to the maximum extent permitted by law.

21.2 A delay in enforcing a right does not waive that right. No person other than the parties has a right to enforce these Terms, except where the law provides otherwise.

21.3 We may use subcontractors to perform parts of a service, but remain responsible for our obligations to you as required by law and contract.

22. Governing Law and Courts

22.1 These Terms and any dispute arising from them are governed by the laws of England and Wales.

22.2 Consumers may bring proceedings in the courts available to them under applicable consumer and jurisdiction rules. Business customers agree that the courts of England and Wales have exclusive jurisdiction, unless otherwise agreed in writing.

23. Contact Details

iTech Prestige Limited trading as iTechU

270 Knutsford Road

Warrington

WA4 1AZ

England, UK

Email: info@itechu.co.uk

24. Agreement

By signing a job sheet, confirming a booking, approving a quotation, paying for a service or product, or otherwise clearly authorising work, you confirm that you have received and agreed to the Terms applicable to that transaction.

Thank you for choosing iTechU.