Effective Date: 11 May 2021
Company: iTech Prestige Limited T/A iTechU

Welcome to iTechU. By booking, authorising repairs, purchasing products, or using our services, you agree to the following Terms and Conditions. Please read them carefully.

These Terms and Conditions (“Terms”) apply to all services and transactions provided by iTech Prestige Limited T/A iTechU, located at:

270 Knutsford Road
Warrington
WA4 1AZ
England, UK

We may update these Terms periodically. Updated Terms take effect once published on our website or provided at point of service.

All services are carried out in accordance with UK law.

Nothing within these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable legislation.

iTechU provides repair, refurbishment, resale, diagnostics, and maintenance services for electronic devices including but not limited to:

• Smartphones
   
• Tablets and iPads
   
• Laptops and PCs
   
• Game consoles
   
• Other consumer electronics
   

Services may include:

• Board-level micro-soldering
   
• Glass-only refurbishment
   
• Component-level diagnostics
   
• Hardware replacement and upgrades
   

Customers may choose between OEM or high-quality refurbished parts where available and agreed.

All quotations are estimates based on visible or reported faults during initial inspection.

Additional faults discovered during repair may require revised pricing. Customers will be contacted for approval before further work proceeds.

Repair times vary depending on:

• parts availability
   
• supplier delays
   
• diagnostic complexity
   
• unforeseen technical issues
   

Estimated completion times are not guaranteed.

Full device testing requires passcodes or account access.

If access is not provided:

• Full testing cannot be completed.
   
• Warranty applies only to functions tested and verified.
   
• Any later testing or diagnosis may be chargeable.
   

Authorising repair without providing access confirms acceptance of limited testing.

Electronic repairs involve inherent risk. Pre-existing or hidden faults may become apparent during or after repair, particularly on devices with prior damage, liquid exposure, or previous repairs.

By authorising repair, the customer acknowledges and accepts this risk.

Any repair involving opening a device may affect manufacturer water or dust resistance.

iTechU cannot guarantee water resistance after repair.

Warranty begins when the device is collected or returned.

• Phones and Tablets: 12 months
   
• Laptops, PCs, Consoles and Other Electronics: 6 months
   

Warranty covers:

• workmanship
   
• parts supplied and installed by iTechU
   

Warranty does NOT cover:

• physical or liquid damage
   
• software issues or data loss
   
• battery ageing or normal wear
   
• accidental damage
   
• third-party or unauthorised repair attempts
   

Warranty seals and verification labels may be fitted internally or externally.

If seals are removed, damaged, or tampered with, warranty is immediately void.

All warranty claims require inspection.

Customers may choose between OEM and refurbished parts where offered.

Performance or longevity differences based on part choice are accepted by the customer at time of repair.

Parts warranty matches repair warranty duration and covers manufacturing or installation faults only.

Customers are responsible for backing up all data before repair.

iTechU accepts no liability for data loss or corruption.

Some repairs may require firmware updates or software restoration which may erase data.

All data handling complies with:

• UK GDPR
   
• Data Protection Act 2018
   

Any data accessed is used only for service completion.

Uncollected or abandoned devices will be securely wiped before resale or disposal using industry-standard secure methods.

Once erased, data cannot be recovered and iTechU holds no liability.

Full payment is required upon completion unless agreed otherwise in writing.

Devices are released only after cleared payment.

Accepted methods:

• Cash
   
• Card
   
• Bank transfer
   

Devices left beyond 30 days may incur reasonable storage fees.

Devices unpaid or uncollected after 90 days are considered abandoned.

iTechU will attempt contact via phone, email, or text.

After 90 days:

• ownership is forfeited
   
• devices may be recycled, sold, or disposed of to recover costs
   

All data will be securely erased beforehand.

Certain repairs (including liquid damage and micro-soldering) carry higher technical risk.

iTechU is not responsible for hidden or pre-existing faults unless caused by proven negligence.

To the fullest extent permitted by law:

• iTechU is not liable for indirect or consequential loss
   
• including downtime, lost income, or data loss
   

Total liability is limited to the amount paid for the service.

Additional agreements may apply for business clients including:

• bulk refurbishments
   
• data destruction
   
• recycling services
   
• SLAs
   

Three-pass overwrite processes are used where required, compliant with:

• NHS DSPT
   
• HMG IS5 Enhanced
   
• UK GDPR
   

Certificates of Secure Data Destruction available on request.

All business devices are logged and tracked. Records retained for 12 months.

All disposals follow UK WEEE Regulations and licensed recycling practices.

iTechU maintains strict confidentiality and will sign NDAs when required.

Customers must:

• provide accurate fault information
   
• ensure lawful ownership
   
• provide access credentials where possible
   
• collect devices promptly
   

Failure to comply may result in refusal of service or reporting to authorities where appropriate.

These Terms are governed by the laws of England and Wales.

iTech Prestige Limited T/A iTechU
270 Knutsford Road
Warrington WA4 1AZ
England, UK

Email: info@itechu.co.uk

Agreement

By signing a job sheet, booking a repair, or authorising work, you confirm that you have read, understood, and agreed to these Terms and Conditions.

Thank you for choosing iTechU.